Employee Satisfaction Surveys can Help Retain Top Talent

Sept. 21, 2006
Natick, MA—To combat the tight A/E/C and environmental consulting labor market, many firms are deploying employee satisfaction surveys as a tool to retain staff. "Firm leaders are typically one step removed from the day-to-day happenings in the office. Employee satisfaction surveys can provide a real sense of what's happening in the trenches and can be used to identify problems before they become serious enough for top talent to jump ship," says Sarita Peng, a principal with ZweigWhite who specializes in human resources advisory services.Peng shares a few tips for firm leaders when launching an employee satisfaction survey:Keep it anonymous. Employees will naturally feel hesitant about sharing any negative feedback. Be sure to communicate how much the firm values honest feedback and reassure staff that all measures have been taken to ensure anonymity of responses.Question all areas of the firm. The ability to understand how employees feel about everything from firm culture, work environment, benefits, projects, compensation, and management style can help the company constantly evolve into a better firm to work for and stand above competitors.Communicate results. Boost morale by reporting to staff where the firm is doing a good job. It's also critical to address issues that arise through the survey. Communicate the progress on improving these areas of weakness while keeping in mind that change takes time. ZweigWhite provides business information and expertise exclusively to professionals in the architecture, engineering, planning, and environmental consulting industry, through its proprietary consulting services (merger & acquisition consulting, ownership transition, corporate valuation, business appraisal, strategic business planning, marketing and business development), newsletters, magazines, research, tradeshows, conferences, seminars, books, training tapes, and other business education materials. The company serves it clients from offices in Natick, MA; Chicago, IL; San Francisco, CA; and Washington, DC.For further information, contact Anne O'Malley at [email protected]For all other inquiries, please e-mail ZweigWhite at [email protected]. Or call (800) 466-6275.

Source: ZweigWhite Information Services (

Sponsored Recommendations

Introducing the Photo Essay

Here's a sneak peek at one of our new columns to come in 2024. Here, we offer up a beautiful journey through the sketchbooks of five visionaries that show us the importance of...

How Investing in Downtowns Fosters Community and Economic Growth

Discover how Stantec engaged the community in Calgary to help revitalize the city.

Editors’ Choice: Best Interior Design Projects of 2023

Here is our list of favorite design projects published in i+s during the past 12 months—and why we loved them.

Flooring Trends, Technology and Sustainability with Mannington Commercial

Mannington's VP of commercial design, Roby Isaac, talks about what to expect in design trends, how technology is shaping flooring products and the company's latest push for purpose...

Voice your opinion!

To join the conversation, and become an exclusive member of I+S Design, create an account today!